Returns and Exchange Policy

Thank you for shopping at SHE Clothing. We want you to love every piece you receive. To ensure a smooth shopping experience, please review our sizing guidelines and exchange policy before placing your order.

SHE Clothing operates an exchange-only policy for eligible items, subject to the conditions below and applicable consumer protection laws.

Important: Choosing the Right Size

Your perfect SHE fit starts with the right measurements!

At SHE Clothing, our garments are true to our published Size Chart. Every standard-size outfit is carefully made according to our approved sizing specifications, so you can shop confidently when you select the size that corresponds with your body measurements.

Please remember that clothing sizes vary between brands. Your usual Medium, Large, or another size elsewhere may not be the same at SHE Clothing.

How to Find Your Perfect SHE Fit

All you need is a flexible measuring tape and a few minutes!

Before placing your order:

  • Take Your Measurements: Use a flexible measuring tape to measure your bust/chest, waist, hips, and other relevant body areas. Keep the tape comfortably snug without pulling it too tightly.

  • Ask for Assistance: For greater accuracy, we recommend having someone help you take your measurements, especially for areas that are difficult to measure yourself.

  • Follow Our Measuring Guide: Visit our How to Measure Yourself Guide for simple, step-by-step instructions on taking accurate body measurements at home.

  • Check Our Size Chart: Compare your measurements with our Size Chart and select the size that best corresponds with your body measurements.

  • Unsure About Your Size? If your measurements fall between sizes or you need assistance, contact our team via WhatsApp before placing your order.

Our Fit Promise: We are committed to producing your garment according to the SHE Clothing size you select. When you measure correctly and choose the corresponding size, you give yourself the best chance of achieving the intended fit. Please remember that fit may vary depending on the garment’s design, fabric, and personal preferences.

Please Note: Since our garments are made to order, each standard-size outfit is produced according to the customer’s selected size and our approved sizing specifications. If your garment is correctly made according to the size you selected but does not fit because you chose an unsuitable size, it will not be eligible for a discretionary size-related exchange.

Custom-Made Orders

Prefer a more personalized fit?

If you would like an outfit tailored to your exact body measurements, please complete our Custom Order Form or contact us via WhatsApp to provide your measurements and design preferences.

Custom-made orders are not eligible for discretionary exchanges due to incorrect measurements provided by the customer, personal fit preferences, or a change of mind.

However, if your garment is incorrectly made due to an error on our part or arrives defective, we will work with you to resolve the issue in accordance with applicable consumer protection laws.

Exchange Policy

1. Eligibility

You may request an exchange for an eligible item within 14 days of receiving your order.

Requests submitted after this period may not be accepted, except where required by applicable law.

All discretionary exchange requests are subject to review and approval based on the conditions outlined below.

2. Condition of Items

Items must be returned in their original condition:

  • Unused and unworn

  • Unwashed and unaltered

  • Free from stains, damage, or signs of wear

  • With all original tags and packaging intact

Items that do not meet these conditions will not qualify for a discretionary exchange.

3. Proof of Purchase

Please provide your order number, original invoice, or order confirmation email when requesting an exchange.

4. Sizing and Fit

Customers are responsible for selecting the appropriate size using our published Size Chart.

Because every standard-size garment is made to order according to the selected size, we do not accept discretionary size-related exchanges when an item has been correctly produced but does not fit due to an incorrect size selection.

However, if SHE Clothing makes an error, such as:

  • Producing a garment that does not conform to the selected size specifications

  • Sending the wrong size, color, or design

  • Delivering a garment with a manufacturing defect

Please contact us promptly so we can review the issue and arrange an appropriate resolution.

5. Shipping and Delivery Costs

For approved discretionary exchanges:

  • Return Shipping: Customers are responsible for the cost of returning the original item.

  • Replacement Shipping: SHE Clothing will cover the delivery cost of sending the approved exchange item back to the customer.

  • Errors on Our Part: If an exchange is required because we sent an incorrect or faulty product, SHE Clothing will cover the reasonable return and replacement shipping costs.

6. Processing Time

Once we receive and inspect the returned item, we will notify you via email regarding the status of your exchange.

Please allow up to 7 business days for exchange review and processing after the returned item has been received.

As our garments are made to order, additional production time may be required if a replacement garment needs to be sewn. Delivery timelines will also depend on your location.

7. Limited Editions and Sale Items

Limited-edition items and sale items marked as final sale are not eligible for discretionary exchanges.

This does not affect your rights regarding faulty, incorrect, or misdescribed products under applicable consumer protection laws.

8. Incorrect, Damaged, or Defective Items

We take pride in the quality of our garments and want every customer to receive their order in excellent condition.

If you receive an incorrect, damaged, or defective item, please:

  • Contact our Customer Service team promptly.

  • Provide your order number and a brief description of the issue.

  • Attach clear photographs of the affected item where possible.

Our team will review your concern and arrange an appropriate resolution in accordance with applicable consumer protection laws.

How to Initiate an Exchange

1. Contact Us

To request an exchange, please contact our Customer Service team through any of the following channels:

Please include your order number, reason for requesting an exchange, and relevant photographs where applicable.

2. Approval and Instructions

Once your request has been reviewed and approved, our team will provide the necessary return instructions and return address.

3. Shipping Your Item

Carefully package your item and send it to the return address provided.

We recommend using a trackable shipping service so that you can monitor the status of your return.

Please do not send items back without first contacting our Customer Service team and receiving return instructions.

What If My Order Is Not Delivered?

If your tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.

Here’s what to do:

  • Contact Us: Reach out via WhatsApp or email info@she.clothing with your order number and tracking information.

  • Investigation: We will contact the courier service to investigate the delivery status of your package.

  • Resolution: Please allow up to 14 days for the initial investigation. We will keep you informed of the progress and discuss the appropriate next steps based on the outcome.

If your order is confirmed lost or incorrectly delivered, SHE Clothing will work with you to arrange an appropriate resolution, which may include a replacement, store credit where agreed, or another remedy required by applicable consumer protection laws.

Exchange Policy Disclaimer

SHE Clothing reserves the right to decline discretionary exchange requests that do not meet the eligibility requirements outlined in this policy.

Items returned without prior approval or found ineligible for exchange may be sent back to the customer at their own expense.

Nothing in this policy limits or overrides your rights under applicable consumer protection laws.

Questions or Need Assistance?

We’re here to help you have the best shopping experience!

If you have any questions about sizing, exchanges, or your order, please contact us:

We’re Here to Help You Find Your Perfect SHE Fit!

Measure with confidence. Choose with confidence. Wear with confidence.

Our garments are made according to our published sizing specifications, and we’re here to help you select the right fit.

Before ordering, visit our Size Chart and How to Measure Yourself Guide, or contact our team for personalized sizing assistance.

Thank you for choosing SHE Clothing and supporting meaningful African craftsmanship.

SHE Clothing — Empowering Lives, One Stitch at a Time.